Opt-in evidence · Repair updates

How customers agree to repair update texts.

This program sends updates about a vehicle that is in our shop for repair. Consent is collected out loud by a staff member, on the phone or at our front counter, and recorded before any text is sent. This page shows both paths, the exact words used, and the screen where the answer is recorded.

Effective October 21, 2026

The two ways to join

Every customer who joins does so in one of these two ways, and no other:

  1. On the phone. The customer calls Dent Magic at (406) 755-4112 about a repair. When the staff member opens the repair order and takes the customer's mobile number, they read the script below and wait for an answer.
  2. In person at the front counter. The customer comes to our shop at 2550 US HWY 2 East, Kalispell, MT 59901 for an estimate or to drop off their vehicle. When the staff member opens the repair order and takes the customer's mobile number, they read the same script and wait for an answer.

There is no web form, keyword, QR code, or paper form for this program. We never add a number from a purchased list, a referral, a lead vendor, an insurance company, or any other third party. A number is only texted after the customer has said yes to the script themselves.

Exactly what staff say

On both paths, the staff member reads this aloud, word for word:

"This is Dent Magic. Is it OK if we text you updates about your repair at this number? Msg and data rates may apply and message frequency varies. Reply HELP for help or STOP to opt out at any time. Our terms are at dentmagic.com/sms-terms."

The customer must answer yes. Silence, a pause, "maybe," or "just call me" is recorded as no, and that customer is contacted by phone only.

What the exchange sounds like

At the counter, a customer who agrees:

Staff: What's the best cell number for you?

Customer: 406-555-0148.

Staff: This is Dent Magic. Is it OK if we text you updates about your repair at this number? Msg and data rates may apply and message frequency varies. Reply HELP for help or STOP to opt out at any time. Our terms are at dentmagic.com/sms-terms.

Customer: Sure, that works.

Staff: Great. [clicks "They said yes"]

On the phone, a customer who declines:

Staff: This is Dent Magic. Is it OK if we text you updates about your repair at this number? Msg and data rates may apply and message frequency varies. Reply HELP for help or STOP to opt out at any time. Our terms are at dentmagic.com/sms-terms.

Customer: I'd rather you just call me.

Staff: No problem, we'll call you with updates. [clicks "They said no"; this number is never texted]

Where the answer is recorded

Staff record the answer in our repair-order system, on the customer's job. Until a yes is recorded, the screen shows Ask before texting with the script to read, and the system will not send a text to that number. This is the screen staff see before asking:

Dent Magic repair-order screen showing 'Ask before texting', the consent script to read word for word, a choice of 'On the phone' or 'At the counter', and buttons 'They said yes' and 'They said no'.
Before consent: the script, where it was asked (phone or counter), and the yes / no buttons.

When the customer says yes, the record shows the number, whether it was given on the phone or at the counter, the staff member who asked, and the date and time:

Dent Magic repair-order screen showing 'OK to text' with the number, 'at the counter', the staff member's name and the date and time, followed by the opt-in confirmation text and the first update.
After consent: who agreed, how, who recorded it, and when. Sample customer data.

A no is recorded the same way. If a customer later replies STOP, that is recorded too and the system blocks every further text to that number until they reply START.

The first message they receive

The first text to any number confirms the opt-in, names us and carries the full disclosures. It is sent automatically, before any update:

Dent Magic: you're signed up for texts about your repair. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.

Examples of what we send after that:

  • Dent Magic: parts for your 2022 Subaru Outback arrived and repairs are underway. We still expect it done Fri, Oct 24. Questions? Just reply here. Msg & data rates may apply. Msg frequency varies. Reply HELP for help, STOP to opt out.
  • Dent Magic: your 2021 Toyota Tacoma is ready for pickup at 2550 US Hwy 2 E, Kalispell. We're open until 5:00 PM today. Reply STOP to opt out.
  • Dent Magic: reminder, your drop-off for your 2019 Ford F-150 is tomorrow, Thu at 9:00 AM at 2550 US Hwy 2 E, Kalispell. Need a different time? Reply here. Reply STOP to opt out.
  • Dent Magic: during repairs on your 2020 Honda CR-V we found a cracked bumper bracket. Your insurance has approved replacing it, which moves completion to Tue, Oct 27. Reply with any questions. Reply STOP to opt out.
  • Dent Magic: thanks for your message. Your 2022 Subaru Outback is in paint today and on track for Friday. We'll text you as soon as it's ready. Reply STOP to opt out.

Required disclosures

  • Who is texting: Dent Magic, an auto body and paintless dent repair shop in Kalispell, Montana.
  • What we send: updates about a repair in progress (parts, schedule changes, approvals), appointment reminders, ready-for-pickup notices, and replies to the customer's own texts. No marketing or promotions.
  • Message frequency: varies, usually two to six messages per repair.
  • Cost: message and data rates may apply.
  • Opting out: reply STOP at any time. Reply HELP for help, or call (406) 755-4112.
  • Not a condition: agreeing to texts is never required to get a repair, and saying no changes nothing about the repair.
  • Sharing: mobile numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing.

Full program terms: dentmagic.com/sms-terms
Privacy policy: dentmagic.com/privacy-policy

Questions

DM Company Holdings Management, LLC
2550 US HWY 2 East
Kalispell, MT 59901
(406) 755-4112 · Contact form

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